Help center

Support

For generation failures, preview credits, safety reports, legal questions, or privacy requests, contact the StillSpark team.

General support

Email c6079490@gmail.com for product questions, generation failures, credit issues, or safety reports.

Privacy requests

Email c6079490@gmail.com for privacy questions, access requests, or deletion requests.

Generation Help

If a Text to Image, Text to Video, or Image to Video request fails, include the creation mode, prompt, uploaded image description if applicable, selected duration, selected quality, approximate request time, and your User ID if available.

Credit Help

If credits or reward status look incorrect, include your User ID, current credit balance, creation mode, approximate request time, and a short description of the issue.

Safety Reports

If you believe generated content or a template violates law, rights, or platform policy, email support with the subject "StillSpark safety report" and include the relevant template name, prompt, or result details.

Response Time

Support requests are reviewed in the order received. Account deletion and privacy requests may require additional verification before completion.